BAGGAGE AND EXCESS BAGGAGE POLICIES:

BAGGAGE QUANTITY, DOCUMENTATION AND HANDLING OVER:

1. 2 pieces of luggage not exceeding 66 lbs (30 Kg.) each, will be accepted for every ticket.
2. As a limited time promotion, 2 additional pieces of baggage not exceeding 66 lbs. each as maximum can be transported at no cost.
3. Only the company’s personnel will perform luggage documentation.
4. Demand your stub. Your luggage cannot be given back without the stub and you will not be able to file a claim.
5. Documented luggage will be handed back to the holder of the luggage’s stub.

EXCESS OF LUGGAGE: 

1. Personnel from the corresponding bus station will perform the calculations for the cost of excess luggage.
2. If requested, excess luggage cost will be paid to the teller and a receipt will be issued.
3. Acceptance of excess luggage is subject to space availability in the bus.

RECOMMENDATIONS FOR YOUR DOCUMENTED LUGGAGE

1. Lock it.
2. Do not include valuable items such as money, jewelry, vital medicines, perishables or liquids.
3. The passenger assumes any risk for loss of documented fragile items. 
4. Verify that the information described on the sticker corresponds to your destination.
5. When claiming your luggage, verify that the amount of stubs coincides with the number of pieces of luggage. Also verify that the serial number of the stub corresponds to the sticker adhered to the luggage.

 PROHIBITED ITEMS

1. Liquids, gases, flammables ( Gasoline, pints, solvents, gas charges)
2. Weapons and explosives (Munitions, fireworks,  flares)
3. Industrial products, household items (whiteners, bleaches, sprays, mercury and other solvents)
4. Combustibles  and compressed gasses
5. Matches / lighters
6. Corrosive materials (Acids and wet batteries among others)
7. Irritant materials
8. Magnetized materials
9. Oxidant materials (Peroxide)
10. Radioactive materials
11. Portfolios, boxes with installed alarm mechanisms
12. Poisons and infectious substances

BAGGAGE CLAIM POLICIES:

1. Any claim made for total or partial loss of luggage shall be made immediately after arrival to your destination. No claims will be accepted after the bus departs.
2. Only documented luggage can be subject to claim.
3. We hold no responsibility for undocumented luggage or for carry on luggage.
4. The recovery process takes approximately 72 hours. If your luggage cannot be located, we will indemnify you in accordance to the provisions established by the Communications and Transportations Act.

NOTICE OF LIMITED RESPONSIBILITY FOR LUGGAGE:

1. The indemnification’s amount for partial or total loss of luggage is of 15 days of valid minimum wage for the Mexico City area, in accordance to the Act for Roads, Bridges and Federal Automotive Transportation.
2. Indemnification is only limited to documented luggage and subject to the presentation of the corresponding stub.
3. Responsibility for lost, delayed or damaged luggage is limited, unless a higher value is stated in advance and the corresponding payment for additional charges is made. No higher value can be stated for certain type of items.

PETS:

1. Transportation of pets in buses is allowed, provided that the animal is inside a kennel and that the kennel goes into the cargo bay.
2. It is mandatory that the animal owner travel along with the pet.
3. It is not allowed to travel with animals deemed as dangerous by our manager or animals that pose a threat to the safety and security of other travelers and the bus.
4. We reserve the right to accept animals if they are in bad physical shape, sick, show bad aspect, odor, etc.
5. It is mandatory to show up to date vaccination records.

(As established by SCT, it is strictly prohibited to travel with pets on the passengers’ area)
Special Services:

1. We rely on kennels for cats and dogs at our Tlaquepaque, Zapopan and Puerto Vallarta bus stations.
2. It is necessary to call in advance to reserve a kennel.
3. If you need the kennel in a different bus station, please request it via phone call to check for availability.
4. If the kennel is not available, we are waived from any responsibility for not authorizing your pet to travel without a kennel.

Transportation of animals: it is forbidden to transport animals for commercial purposes or any other purpose. Only personal pets are allowed to travel.

INFANTS AND MINORS:

1. INFANTS. Infants younger than 2 years old can travel without any cost using the same seat as the accompanying adult.

• MINOR. Minors pay only 50% of the normal fee published in our bus stations. This discount applies only to minors who are up to 12 years old. 

ADDITIONAL SERVICES:

• We rely on a wide selection of movies for kids. Ask our managers for the catalogue and choose your movie.
• The bus relies on two restrooms. The women’s restroom offers a special table for changing diapers (found on the majority of our buses.)
• We offer “Dramamine” pills to treat motion sickness. This medicine is available at our cafeterias.

NOTICE: Adult fees appearing on this webpage are promotional fees. For the calculation of fees for minors we use the full fees published in our bus stations.
* Fees subject to change without prior notice.

INAPAM (Insen):

1. INAPAM ( INSEN) ID holders only pay 50% of the normal fee published in our bus stations. Individuals applying for the discount must show a valid ID issued by INAPAM (formerly INSEN).

ADDITIONAL SERVICES:

1. We rely on a wide selection of movies and documentaries. Ask our managers for the catalogue and choose your motion picture.
2. The bus relies on two restrooms, one exclusive for women and the other one exclusive for men.
3. We offer “Dramamine” pills to treat motion sickness. This medicine is available at our cafeterias.

NOTICE: Adult fees appearing on this webpage are promotional fees. For the calculation of fees for minors and seniors (INAPAM) we use the full fees published in our bus stations.
* Fees subject to change without prior notice

STUDENTS AND TEACHERS:

We offer a 50% discount to students and a 25% discount to teachers during the vacation season established by the SEP calendar.

1. These discounts apply only to six seats per bus.
2. These discounts can only be obtained at our bus stations.
3. The discounts can only be obtained during the days that the SEP calendar establishes as VACATIONS.
4. It is not allowed to use these types of tickets during any time not included on the VACATION period.
5. If you have an unused ticket and wish to use it after the vacation period, you must change it for a normal ticket and pay the difference to equal the adult fee.

1. STUDENTS. This discount is for all the Mexican students or for students that study in Mexico. The discount applies only during the vacation period in accordance to the SEP calendar. The individual requesting the discount must present a valid student ID when purchasing the ticket and when coming aboard the bus.
2. TEACHERS. This discount is for all the Mexican teachers or for those working in Mexico. The discount applies only during the vacation period in accordance to the SEP calendar. The individual requesting the discount must present a valid teacher ID when purchasing the ticket and when coming aboard the bus.

SEP CALENDAR:
http://sep.gob.mx/wb/sep1/calendario_escolar_2010_2011

NOTE: The adult fees appearing on this webpage are promotional fees. The complete fees published at our bus stations provide the base for the calculation of the fees for students and teachers.
* Fees subject to change without prior notice.

BILLING

Tickets constitute simple proof of purchase. Tickets bear all the requisites established by the Secretariat of the Treasury and Public Credit (SHCP).

If you need an invoice, you can request it when purchasing our services at any of our bus stations, but you must show your Federal Taxpayers’ Registration (RFC).

If you purchase an electronic ticket, you can obtain your invoice at the moment of exchanging the electronic ticket for the paper ticket at any of our bus stations, but you must show your Federal Taxpayers’ Registration (RFC.)

We can bill you individually or collectively for several tickets on a single invoice.
For questions or comments, please call us at (33) 36500697 or (33) 36 00 06 06

SAFETY TIPS:

Safety is extremely important at Vallarta Plus. Therefore, we rely on the world’s most advanced buses; our drivers are highly qualified with at least 10 years of experience in the business and manage highly competitive service and repair shops committed to your safety and comfort.

1. Never leave your luggage unattended.
2.  Be sure to secure your luggage when placing it in the overhead compartment to prevent them from falling and injuring you or other passengers. If your carry on does not fit on the overhead compartment, you can transport it in the cargo bay.
3. If you travel with children choose seats that are not on the front.
4. Use your safety belt. (Mandatory for the front seats.)
5. For your own comfort, try using the bathroom while the bus is traveling on straight road.
6. Do not accept any food from strangers.
7. Be careful when stepping up or down the bus stairs. If you need help, request it from our personnel.
8. All the buses rely on safety hammers to break windows in case of emergency. Locate these hammers when coming aboard.
9. Do not hesitate to report any anomaly of the bus to the driver or our managers.
10. We rely on closed circuit video cameras on our stations. Request a review of the video if you deem it necessary (we rely on the support of an external server, located outside from the facilities.)

HANDICAPPED INDIVIDUALS:

Vallarta plus relies on special installations for handicapped individuals at every bus station.

WE CARE FOR YOU:

1. Access ramps
2. Properly equipped exclusive restrooms
3. Reserved seats at the waiting room
4. Reserved parking
5. Public telephone
6. We will give you the option of choosing your seat in the bus (please reserve in advance)
7. Our personnel will treat you as you deserve, providing help and guidance at every moment

In addition, we will treat you with free coffee and water as a courtesy

SERVICE GUARANTEE:

Vallarta Plus makes efforts to provide you an optimum service. We subject our buses to daily inspections and follow a quality standard for maintenance. That is why we dare to guarantee our service.
Vallarta Plus guarantees its service and offers you a discount or a courtesy in the following cases:

1. When the bus suffers a mechanical breakdown
2. Bus failure
3. Delayed luggage
4. Departure delayed more than 30 minutes (for causes imputable to the company.) Delays due to traffic or the weather are excluded.
5. If the bus picks passengers anywhere else than bus stations of sales points.
6. If the bus makes a stop at a toll booth or any other unauthorized place.
7. If the driver picks passengers without a ticket.
8. If our personnel is discourteous.
9. Any general complaint (subject to investigation and weighing.)

Requisites:

1. File a complaint in writing, by means of email or phone call.
2. Required data: Name, telephone, ticket number, place of purchase, travel date, travel schedule, origin, destination, complaint data.
3. The management will weigh the complaint and the results will be informed to the complainant after performing an investigation.
4. Your name and complaint will remain anonymous. Only the management relies on the authorization to answer the complaint.

Send to:  web.vallartaplus@gmail.com
Or call (33) 36 00 06 06

TRAVELER’S INSURANCE:

Vallarta Plus complies to all the requirements established by the Communications and Transports Secretariat, such as the traveler’s insurance and damage and/or personal injury to third parties.

1. Your ticket constitutes proof for the benefits of your traveler’s insurance. Therefore, it is important to request your ticket and keep it during your trip.
2. We directly purchase the insurance policy from one of the most prestigious companies in the bus insurance arena: “QUÁLITAS Compañía de Seguros S.A.B de C.V.”.
3. We are among the few passenger transportation companies that subcontract professionals from the branch of business for your personal attention if it becomes necessary.
4. The SCT requests from us an insurance policy of 3160 days of minimum wage valid in Mexico City, for every passenger. Nevertheless, Vallarta Plus’ insurance policy exceeds this amount: 4,500 days of minimum wage valid in Mexico City for every passenger.  
5. The amount for coverage of personal injury and/or property damage to third parties is for a greater amount than the one requested by SCT. In addition, we rely on wide coverage for any sort of incident.

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Services at Bus Stations

Guadalajara (tlaquepaque) Jalisco	Zapopan Jalisco	Puerto Vallarta Jalisco
WORKING HOURS 24 hrs	WORKING HOURS 24 hrs	WORKING HOURS 24 hrs
Payment in cash Payment with bankcard Waiting room Free parking lady’s restrooms gentlemen’s laydy´s restrooms Wifi s/c Tv Cafeteria Free water and coffee ATM Public phone Taxi service	Payment in cash Payment with bankcard Waiting room Free parking lady’s restrooms gentlemen’s laydy´s restrooms Wifi s/c Tv Cafeteria Free water and coffee ATM Public phone Taxi service	Payment in cash Payment with bankcard Waiting room Free parking lady’s restrooms gentlemen’s laydy´s restrooms Wifi s/c Tv Cafeteria Free water and coffee ATM Public phone Taxi service
Mezcales Nayarit	Bucerías Nayarit	La Peñita de J. Nayarit
WORKING HOURS 6:00am to 11:00pm	WORKING HOURS 6:00am to 11:00pm	WORKING HOURS 6:00am to 11:00pm
Payment in cash Payment with bankcard Waiting room gentlemen’s laydy´s restrooms Taxi service	Payment in cash Payment with bankcard Waiting room gentlemen’s laydy´s restrooms Taxi service	Payment in cash Payment with bankcard Waiting room gentlemen’s laydy´s restrooms Taxi service
	*s/c Free