Vallarta Plus makes efforts to provide you an optimum service. We subject our buses to daily inspections and follow a quality standard for maintenance. That is why we dare to guarantee our service.
Vallarta Plus guarantees its service and offers you a discount or a courtesy in the following cases:
- When the bus suffers a mechanical breakdown
- Bus failure
- Delayed luggage
- Departure delayed more than 30 minutes (for causes imputable to the company.) Delays due to traffic or the weather are excluded.
- If the bus picks passengers anywhere else than bus stations of sales points.
- If the bus makes a stop at a toll booth or any other unauthorized place.
- If the driver picks passengers without a ticket.
- If our personnel is discourteous.
- Any general complaint (subject to investigation and weighing.)
- File a complaint in writing, by means of email or phone call.
- Required data: Name, telephone, ticket number, place of purchase, travel date, travel schedule, origin, destination, complaint data.
- The management will weigh the complaint and the results will be informed to the complainant after performing an investigation.
- Your name and complaint will remain anonymous. Only the management relies on the authorization to answer the complaint.
Send to: firstname.lastname@example.org
Or call (33) 36 00 06 06